Terms & Conditions

Welcome to Mark & Brand Studio LLC ("Mark & Brand Studio," "we," "our," or "us").

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These Terms & Conditions govern the use of our website, services, and any business relationship established with Mark & Brand Studio. By purchasing our services, submitting a form, requesting a quote, or otherwise engaging with us, you agree to be bound by these Terms & Conditions.

Mark & Brand Studio provides creative and marketing services including, but not limited to:

• Logo Design

• Brand Identity Design

• Social Media Design & Management

• Website Design

• Editorial Design

• Packaging Design

• Print Design

• Marketing Materials

• Digital Marketing Assets

• Related Creative Services

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The specific scope of each project will be defined in the corresponding proposal, invoice, service package, or written agreement.

We currently accept payments through:

• Zelle

• PayPal

• Bank Transfer

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Projects may be paid:

• 100% upfront, or

• 50% upfront and 50% before final delivery

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Work will not begin until the initial payment has been received.

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All outstanding balances must be paid before final files, websites, editable assets, print-ready files, or project transfers are delivered.

Any deposit or initial payment secures project scheduling, creative resources, and production time.

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Deposits are non-refundable.

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Failure to make required payments may result in project delays, suspension, or cancellation.

Unless otherwise specified, all projects include up to two (2) complimentary revision rounds.

A revision consists of reasonable adjustments to an existing approved design direction, including:

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• Text edits

• Minor layout changes

• Color adjustments

• Small graphic modifications

• Similar refinements

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Revisions do not include:

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• Complete redesigns

• New concepts

• New creative directions

• Additional design options

• Significant changes outside the approved scope
   

Additional revision rounds beyond those included will be billed at $15 USD per revision round.

Estimated delivery dates are based on the assumption that clients will provide all requested materials, approvals, feedback, and information in a timely manner.

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Project timelines may be extended if the client:

• Delays communication

• Fails to provide required content

• Submits incomplete information

• Requests significant changes

• Takes extended periods to review or approve deliverables

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Mark & Brand Studio is not responsible for delays caused by client inactivity, third-party vendors, hosting providers, printing companies, shipping carriers, platform approvals, or circumstances beyond our reasonable control.

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All delivery dates are estimates and not guarantees.

Clients are responsible for providing accurate and complete information, including but not limited to:

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• Text content

• Images

• Videos

• Logos

• Product information

• Contact details

• Legal disclaimers

• Business information

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Mark & Brand Studio is not responsible for errors resulting from inaccurate or incomplete information supplied by the client.

Clients are responsible for reviewing and approving all deliverables before production, publishing, printing, or final release.

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Once approval has been provided, Mark & Brand Studio is not responsible for:

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• Typographical errors

• Grammar errors

• Incorrect phone numbers

• Incorrect addresses

• Incorrect pricing

• Incorrect information approved by the client

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Any corrections requested after approval may require additional fees.

Upon full payment of the project, ownership and commercial usage rights of the final approved deliverables transfer to the client.

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Mark & Brand Studio retains ownership of:

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• Preliminary concepts

• Unused concepts

• Drafts

• Sketches

• Exploratory work

• Internal creative processes

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Unless otherwise agreed in writing.

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No ownership rights transfer until full payment has been received.

Mark & Brand Studio reserves the right to display completed work in:

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• Portfolio presentations

• Website galleries

• Social media channels

• Marketing materials

• Case studies

• Promotional content

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Clients requesting confidentiality must notify us in writing before project publication.

For website projects that include hosting and maintenance, the following terms apply:

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1. Website Design & Development
The website design and development fee is separate from the recurring hosting and maintenance service.

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2. Hosting & Maintenance Fee
Hosting and maintenance are billed at $50 USD per month, beginning on the website’s official launch date.

The first month of hosting and maintenance is due upon the website’s launch. Recurring monthly payments are due on the same date each month thereafter.

This fee includes the hosting/platform service and the maintenance services specified in the client's selected package.

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3. Minimum Commitment
Website projects that include hosting and maintenance require a minimum commitment of 6 months.

If the client chooses to pause or cancel the hosting and maintenance service before the end of the minimum commitment, any outstanding balance for the remaining months of the 6-month commitment will become immediately due.

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4. Annual Platform, Hosting & Third-Party Fees
Annual platform, hosting, domain, and third-party subscription fees required for the website are paid in advance and are non-refundable once activated.

These fees are separate from the monthly hosting and maintenance fee unless otherwise stated in the project proposal or invoice.

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5. Domain Ownership
Domains will be registered under the client's ownership whenever possible.

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6. Website Files & Reactivation
Website content and files will remain stored according to the active hosting period.

If the client pauses the service, reactivation may require the purchase or reactivation of the applicable hosting/platform plan. Additional reactivation or restoration fees may apply depending on the requirements of the hosting provider.

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7. Late or Overdue Payments
If hosting and maintenance payments become overdue:

• Website services may be suspended after 15 days of non-payment.

• Website files and backups may be removed after 60 days of non-payment.

• Reactivation may require payment of all outstanding balances and any applicable reactivation fees.

Mark & Brand Studio is not responsible for data loss resulting from prolonged non-payment, account inactivity, or the expiration of hosting/platform services.

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8. Hosting & Maintenance Limitations
Website maintenance, security updates, third-party software compatibility, server performance, and hosting uptime are subject to the capabilities, policies, and limitations of the applicable hosting/platform provider.

Mark & Brand Studio is not responsible for outages, technical limitations, service interruptions, or changes made by third-party hosting, domain, or software providers.

Social media services are provided on a best-effort basis.

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Mark & Brand Studio does not guarantee:

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• Follower growth

• Engagement levels

• Sales

• Leads

• Conversions

• Viral content

• Advertising performance

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Unless specifically stated in writing, our services do not include community management, customer support, message responses, or comment moderation.

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Clients are responsible for supplying photos, videos, and content assets unless otherwise agreed.

Mark & Brand Studio does not guarantee:

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• Search engine rankings

• First-page placement

• Specific traffic numbers

• Lead generation results

• Revenue increases

• Advertising outcomes
   

Marketing performance depends on numerous factors beyond our control.

Printed products may experience minor variations in:

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• Color

• Material texture

• Finishes

• Size tolerances

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These variations are considered normal within the printing industry.

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If a verified production error occurs due to our printing partner, we may arrange a replacement or reprint at no additional cost.

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Shipping delays, carrier issues, weather events, customs processes, or circumstances outside our control are not grounds for refunds.

Projects inactive for more than 30 days due to lack of client communication may be placed on hold.

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Projects inactive for more than 90 days may be considered abandoned and closed.

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No refunds will be issued for abandoned projects.

Abandoned projects may be reactivated at the sole discretion of Mark & Brand Studio.

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A project reactivation fee may apply before work resumes.

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Additional fees may be required if project scope, pricing, or timelines have changed.

Mark & Brand Studio is not responsible for actions, restrictions, suspensions, bans, outages, algorithm changes, policy changes, verification issues, account limitations, content removals, or decisions made by third-party platforms including but not limited to:

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• Meta

• Facebook

• Instagram

• Google

• Amazon

• TikTok

• Canva

• Shopify

• WordPress

• Hosting providers

• Domain registrars

• Email providers

• Payment processors

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Clients acknowledge that these platforms operate independently and may change their policies at any time.

To the fullest extent permitted by law, Mark & Brand Studio LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our services.

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Our maximum liability shall never exceed the total amount paid by the client for the specific service giving rise to the claim.

Clients agree to indemnify and hold harmless Mark & Brand Studio LLC, its owners, contractors, and affiliates from any claims, damages, losses, liabilities, or expenses arising from:

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• Client-provided content

• Copyright infringement

• Trademark disputes

• False information

• Misuse of deliverables

• Violations of applicable laws

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Wyoming, United States, without regard to conflict of law principles.

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Any dispute arising from these Terms shall be subject to the jurisdiction of the courts located in Wyoming.

Mark & Brand Studio reserves the right to update or modify these Terms & Conditions at any time.

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Updated versions will be posted on this page with a revised effective date.

Mark & Brand Studio LLC

Registered in Wyoming, USA

Email: hello@markandbrandstudio.com

Website: www.markandbrandstudio.com